Error While Creating Credit Memo Cost: 'The taxes must be zero when the supplier and the location have different tax regions' (Doc ID 2053540.1)

Last updated on SEPTEMBER 10, 2015

Applies to:

Oracle Retail Invoice Matching - Version 14.1 and later
Information in this document applies to any platform.


In Retail Invoice Matching (ReIM) 14.1.1, we receive the following error when creating a Credit Memo Cost in the Document Maintenance header screen:

It is expected that when a Credit Memo Cost is created without order number, we should not receive this message; should be able to proceed and create the Credit Memo.

Steps to Recreate:

  1. Go to Document Maintenance header screen and create a credit memo cost.
  2. Enter Document ID, supplier, location, document date, payment terms, due date, and enter non merchandise cost.
  3. Click on OK.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms