Promote Content Script Fails To Export MDEX Config Snapshot - Internal Server Error (500): contentItemInfo cannot be null (Doc ID 2053641.1)

Last updated on MARCH 31, 2017

Applies to:

Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 11.1 and later
Oracle Commerce Platform - Version 11.1 and later
Information in this document applies to any platform.

Symptoms

On an Oracle Commerce Guided Search 11.1 installation, promote_content fails with the reported exception:

[06.22.15 23:25:52] SEVERE: Caught an exception while invoking method 'run' on object 'PromoteAuthoringToLive'. Releasing locks.

Caused by java.lang.reflect.InvocationTargetException
sun.reflect.NativeMethodAccessorImpl invoke0 - null
Caused by com.endeca.soleng.eac.toolkit.exception.AppControlException
com.endeca.soleng.eac.toolkit.script.Script runBeanShellScript - Error executing valid BeanShell script.
Caused by com.endeca.soleng.eac.toolkit.exception.AppConfigurationException
com.endeca.soleng.eac.toolkit.component.IFCRComponent exportConfigSnapshot - Failed to create zip file or the key file associated with it
Caused by com.endeca.soleng.eac.toolkit.utility.IFCRUtility$HttpStatusException
com.endeca.soleng.eac.toolkit.utility.IFCRUtility execute - Internal Server Error (500): contentItemInfo cannot be null, offending rule was at path:/sites/Discover/content/Shared/Banners/Camera Spot 2

 

Cause

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