Credit Memo Quantity Report (CRDMEQ) Created as Resolution Action of Credit Note (CRDNT) and Credit Note Request (CRDNRQ) QTY Discrepancy Has Wrong ADJUSTED_UNIT_COST (Doc ID 2053896.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Retail Invoice Matching - Version 13.2.5 and later
Information in this document applies to any platform.

Symptoms

The issue described in this document is known to Oracle, and a fix already scheduled for future release.
This article will be updated as official patch information becomes available.


Standard procedure for discrepancy resolution for [credit note/credit note request] leads to incorrect unit cost for items via resolution action.

Steps to Reproduce:

  1. Upload EDI Credit Note Request (CRDNTRQ) with 2 items or through front end.
  2. Create Credit Note (CRDNT) from CRDNTRQ and make QTY=+5 discrepancy for the second item only.
  3. Go to Credit Note online matching.
  4. Search for the created pair of documents.
  5. Notice that for these documents, QTY and COST are out of tolerance.
  6. Click on QTY resolution button.
  7. Fully resolve QTY discrepancy using reason code for Credit Memo creation.
  8. Notice that a new record appears in IM_RESOLUTION_ACTION table.
  9. Run reimrollup batch to have document created.
  10. Notice that document has resolution_adjusted QTY=5 and unit_cost incorrect for the first item, which had no discrepancy at all.

Cause

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