Suppliers Not Being Fully Integrated into RMS via RFI Due To Missing Contact Information (Doc ID 2054212.1)

Last updated on NOVEMBER 14, 2016

Applies to:

Oracle Retail Financial Integration - Version 14.0.2 and later
Oracle Retail Merchandising System - Version 14.0.2 and later
Information in this document applies to any platform.

Symptoms

Suppliers are not being fully integrated due to missing contact information.

While running the initial load of suppliers through Retail Financial Integration (RFI) application, as well as on going integration, it was found that if a Supplier with multiple Supplier Sites containing Contacts information (but not for all the Supplier Sites) it will be accepted by the RFI integration layer and the supplier and all its suppliers sites excluding the ones without contact information will be sent to Retail Merchandising System (RMS), and these records will be removed from RFI.
When it happens both EBS and RMS application are not in sync and the user will not notice this as other supplier/sites are getting processed. Also there is no error handling mechanism for missing supplier sites.  

Steps to Reproduce:

1. Run the Initial Load of Suppliers or send active suppliers.
2. Ensure that supplier(s) has multiple supplier sites and one or more of the supplier site is missing the contact information.
3. Start the RFI adapter of Suppliers.
4. Check in RMS application and supplier sites with missing contact information are not synced to RMS. But the remaining supplier/supplier sites are getting synced. 

Changes

 

Cause

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