Why An AnswerFlow Process Disappeared (Gone/Invisible) from the AnswerFlow Console After The Corresponding AF Process Was Restored (Twice) From Its History Via IM Console UI? (Doc ID 2055024.1)

Last updated on SEPTEMBER 23, 2015

Applies to:

Oracle Knowledge - Version 8.6 and later
Information in this document applies to any platform.

Symptoms

For the new AnswerFlow (Gen 2) implementation (OK v8.6.0 GA and certain special beta-releases like OK v8.5.1.2.3.x) which uses the IMDB to store the AnswerFlow processes, an AnswerFlow process may be disappeared (gone/invisible) from the AnswerFlow Console after the corresponding AF Process was restored (Twice) from Its history via IM Console UI.

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms