The product_update_customers.ces Script Produces Perl Error "Can't locate Config.pm in @INC..." (Doc ID 2055133.1)

Last updated on NOVEMBER 04, 2016

Applies to:

Oracle Utilities Network Management System - Version 1.12.0.2 and later
Oracle Network Management for Utilities - DMS - Version 1.12.0.2 and later
Information in this document applies to any platform.

Symptoms

The "product_update_customers.ces" script produces the following perl error when it is executed:

Can't locate Config.pm in @INC (@INC contains: /opt/app/oracle/product/11.2.0/client_1/perl/lib/site_perl/5.10.0/x86_64-linux-thread-multi /opt/app/oracle/product/11.2.0/client_1/perl/lib/site_perl/5.10.0 /opt/app/oracle/product/11.2.0/client_1/perl/lib/site_perl /opt/app/oracle/product/11.2.0/client_1/perl/lib/5.10.0/x86_64-linux-thread-multi /opt/app/oracle/product/11.2.0/client_1/perl/lib/5.10.0 /opt/app/oracle/product/11.2.0/client_1/perl/lib/5.10.0/x86_64-linux-thread-multi /opt/app/oracle/product/11.2.0/client_1/perl/lib/5.10.0 /opt/app/oracle/product/11.2.0/client_1/perl/lib/site_perl/5.10.0/x86_64-linux-thread-multi /opt/app/oracle/product/11.2.0/client_1/perl/lib/site_perl/5.10.0 /opt/app/oracle/product/11.2.0/client_1/perl/lib/5.10.0/x86_64-linux-thread-multi /opt/app/oracle/product/11.2.0/client_1/perl/lib/5.10.0/x86_64-linux-thread-multi /opt/app/oracle/product/11.2.0/client_1/perl/lib/5.10.0 /opt/app/oracle/product/11.2.0/client_1/perl/lib/site_perl/5.10.0/x86_64-linux-thread-multi /opt/app/oracle/product/11.2.0/client_1/perl/lib/site_perl/5.10.0 /opt/app/oracle/product/11.2.0/client_1/perl/lib/site_perl .) at /opt/app/oracle/product/11.2.0/client_1/perl/lib/5.10.0/Env.pm line 122.
BEGIN failed--compilation aborted at /opt/app/oracle/product/11.2.0/client_1/perl/lib/5.10.0/Env.pm line 122.
Compilation failed in require at /users/nmsadmin/nms/product/1.12.0.2/bin/product_update_customers.ces line 68.
BEGIN failed--compilation aborted at /users/nmsadmin/nms/product/1.12.0.2/bin/product_update_customers.ces line 68.

Changes

 This is a new server that is being set up.

Cause

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