ACK Not Getting Mapped In SAFETYREPORT Table (Doc ID 2055646.1)

Last updated on JULY 13, 2023

Applies to:

Symptoms

 On Applications Oracle Life Sciences Argus Safety : Version 7.0.4 (and earlier versions)

If more than one versions of a particular report are destined to same authority, and are also transmitted in one message, then the ACK is being updated in ACKNOWLEDGMENT table for

both reports but in safetyreport table only one is getting mapped.

This results in the other report (for which the ACK is not mapped in safetyreport table) remaining as waiting for ACK and its not getting marked as submitted.


Ideally both should be acknowledged in Safetyreport, currently only one is linked to acknowledgement


 The issue can be reproduced at will with the following steps.

1. Submit two versions of report simultaneously to same authority, so that both are transmitted in one message.

Cause

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