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Users can't Claim Coupons Generated by the Coupon Batch Service - ERROR Claim code: ######### is not valid for the batch: CouponBatch:######### (Doc ID 2056064.1)

Last updated on DECEMBER 22, 2016

Applies to:

Oracle Commerce Merchandising - Version 10.0.3 and later
Information in this document applies to any platform.

Symptoms

A large number of coupons that were generated are not claimable, although large numbers of them may also function properly.

2015-06-19 11:42:35,445 DEBUG [/atg/commerce/claimable/ClaimableManager] (http-/0.0.0.0:18080-456) Claim code: VPP6QGbYQ is not valid for the batch: CouponBatch:dclmcb32a
2015-06-19 11:42:35,446 ERROR [/progiweb/rest/service/AddRemoveCouponsManager] (http-/0.0.0.0:18080-456) claimCoupon - ClaimableException: atg.commerce.claimable.ClaimableException: No coupon could be found for the claim code: VPP6QGbYQ.
       at atg.commerce.claimable.ClaimableManager.findAndClaimCouponBatch(ClaimableManager.java:2463) [p17162420_111_v1.jar:]

Changes

 Steps:
---------
1. Generate batch of coupons using the OOTB components
2. Deploy the coupon batches to production
3. Try to claim one of the coupons.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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