My Oracle Support Banner

Users can't Claim Coupons Generated by the Coupon Batch Service - ERROR Claim code: ######### is not valid for the batch: CouponBatch:######### (Doc ID 2056064.1)

Last updated on DECEMBER 22, 2016

Applies to:

Oracle Commerce Merchandising - Version 10.0.3 and later
Information in this document applies to any platform.


A large number of coupons that were generated are not claimable, although large numbers of them may also function properly.

2015-06-19 11:42:35,445 DEBUG [/atg/commerce/claimable/ClaimableManager] (http-/ Claim code: VPP6QGbYQ is not valid for the batch: CouponBatch:dclmcb32a
2015-06-19 11:42:35,446 ERROR [/progiweb/rest/service/AddRemoveCouponsManager] (http-/ claimCoupon - ClaimableException: atg.commerce.claimable.ClaimableException: No coupon could be found for the claim code: VPP6QGbYQ.
       at atg.commerce.claimable.ClaimableManager.findAndClaimCouponBatch( [p17162420_111_v1.jar:]


1. Generate batch of coupons using the OOTB components
2. Deploy the coupon batches to production
3. Try to claim one of the coupons.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.