When Deleing User Account in P6 Web "Failing to Delete users" Error Message Occurs. (Doc ID 2056112.1)

Last updated on MARCH 09, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 8.3 and later
Information in this document applies to any platform.

Symptoms

On : 8.3.7.0 version, P6 Web

When attempting to delete user account, the following error occurs:

ERROR
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Failed to delete user.


STEPS
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The issue can be reproduced at will with the following steps:
1. Log into P6 Web.
2. Go to Administer, then User Access.
3. Highlight the user and select delete.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, a specific user cannot be deleted.

Cause

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