mboxutil -o Can Report False Orphans During rehostuser (Doc ID 2056325.1)

Last updated on SEPTEMBER 11, 2017

Applies to:

Oracle Communications Messaging Server - Version 7.0.0 and later
Information in this document applies to any platform.

Symptoms

While the rehostuser command is moving a user, if mboxutil -o is run on the destination system, it can incorrectly report that user as an orphan.

This might seem like a far-fetched hypothetical case, but if the situation requires rehosting users frequently and in an automated fashion -- to balance load between many backend store systems -- and mboxutil -o is used during that time, it can occur. So it is possible that one automated process might run mboxutil -o while another is moving users onto that system.

If mboxutil -o identifies a user who is being moved as an orphan, it is quite possible that a later step in that automated process will do mboxutil -d and delete all the user's mail - either while the user is still being moved or after the move is completed -- in either case, this can result in destroying the user's mail, without anyone noticing.

Cause

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