Crawling Failure At Full Document Conversion Step (Doc ID 2056433.1)

Last updated on NOVEMBER 30, 2015

Applies to:

Oracle Knowledge - Version 8.5.1 and later
Information in this document applies to any platform.

Symptoms

On : 8.5.1 version, InQuira Search

Crawling failure at Full Document Conversion step is causing an incomplete index to be created.

The files are contained in the oracle.zip file. The indexer logs show:
3354 Stellent-PDF-Timeout(58)] Event(Code=PREPROCESS_DOCUMENT_TIMEOUT, id=#0B71I58P57) occurred at 5/26/15 4:30 PM: Unable to preprocess document 12 in collection Library (im:INVESCO/LIBRARY/live/250f4d9110a849c0a404dd362ccce65e#ABRifLifCalculator.xls) in 61,173ms.
[3355 main (52)] [SERVER]: Stellent Server has timed out!
[3356 main(59)] Event(Code=PREPROCESS_DOCUMENT_TIMEOUT, id=#0B71I59P52) occurred at 5/26/15 4:30 PM: Unable to preprocess document 12 in collection Library (im:INVESCO/LIBRARY/live/250f4d9110a849c0a404dd362ccce65e#ABRifLifCalculator.xls) in 61,173ms.
[3357 main(60)] Event(Code=PREPROCESS_DOCUMENT_FAILED_WITH_EXCEPTION, id=#0B71I60P52) occurred at 5/26/15 4:30 PM: Unable to preprocess document 12 in collection Library (im:INVESCO/LIBRARY/live/250f4d9110a849c0a404dd362ccce65e#ABRifLifCalculator.xls), cause: com.inquira.prep.ConverterException: [main @ Tue May 26 16:30:47 CDT 2015 - Preprocessing] (PREP_STELLENT_PROCESS_FAILURE stellent-searchml-converter)
com.inquira.prep.ConverterException: [main @ Tue May 26 16:30:47 CDT 2015 - Preprocessing] (PREP_STELLENT_PROCESS_FAILURE stellent-searchml-converter)
at com.inquira.prep.stellent.StellentConverter.convert(StellentConverter.java:


Cause

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