RPAS Fusion Client: White Screen for All Users After Logon or "No RPAS Solutions were available". Log Shows Error at SocketStream.close / SolutionServiceImpl.establishConnection

(Doc ID 2056918.1)

Last updated on MAY 31, 2017

Applies to:

Oracle Retail Predictive Application Server - Version 13.4.1 and later
Information in this document applies to any platform.

Symptoms

Users get a blank white screen when trying to log on to the RPAS Fusion Client. The user may also get the "No RPAS Solutions were available" error.

Review of the FC log (<fusion_client_install>/logs/rpas_fc.log) reveals the following error:

 

Changes

 

Cause

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