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Error Starting DM_AQ After Installing PS12 (Doc ID 2057009.1)

Last updated on JUNE 13, 2018

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 and later
Information in this document applies to any platform.

Symptoms

The user is unable to start DM_AQ after installing PS12 on BRM 7.5 env.

DM_IFW_SYNC is running after including reference to both 32-bit and 64-bit Oracle library in LD_LIBRARY_PATH. But DM_AQ is still throwing error during start-up.

LD_LIBRARY_PATH : /home/pin/7.5.0/lib:/home/pin/7.5.0/lib64:/home/pin/7.5.0/lib:/home/pin/7.5.0/lib64:/home/oracle/app/oracle/product/11.2.0/dbhome_1/lib:/home/oracle/app/oracle/product/11.2.0/dbhome_1/client32/lib:/home/oracle/app/oracle/product/11.2.0/dbhome_1/instantclient:/home/pin/7.5.0/lib:/home/oracle/app/oracle/product/11.2.0/dbhome_1/client32


From dm_aq.pinlog:

M Wed Sep  2 18:03:25 2015  xxx.xxx.xxx.xxx  dm:30910  dm_back.c(36):535 1:xxx.xxx.xxx.xxx:dm:30907:-135313712:0:1441197205:0
        dm_crypt_init: no pin.conf entry for  pin_crypt4dm library not loaded
D Wed Sep  2 18:03:25 2015  xxx.xxx.xxx.xxx  dm:30910  dm_if_eai.c:142 1:xxx.xxx.xxx.xxx:dm:30907:-135313712:0:1441197205:0
        plugin_name : /home/pin/7.5.0/sys/dm_aq/libplugin_aq11g.so
E Wed Sep  2 18:03:25 2015  xxx.xxx.xxx.xxx  dm:30910  dm_if_eai.c:159 1:xxx.xxx.xxx.xxx:dm:30907:-135313712:0:1441197205:0
        Unable to load plugin library
E Wed Sep  2 18:03:25 2015  xxx.xxx.xxx.xxx  dm:30910  dm_if_eai.c:162 1:xxx.xxx.xxx.xxx:dm:30907:-135313712:0:1441197205:0
        ERROR bad dlopen for: "/home/pin/7.5.0/sys/dm_aq/libplugin_aq11g.so": /home/pin/7.5.0/sys/dm_aq/libplugin_aq11g.so: undefined symbol: _ZN19RWTHRInvalidPointerD1Ev
E Wed Sep  2 18:03:25 2015  xxx.xxx.xxx.xxx  dm:30910  dm_back.c(36):467 1:xxx.xxx.xxx.xxx:dm:30907:-135313712:0:1441197205:0
        be #0 can't do dm_if_init_process(), err 67
E Wed Sep  2 18:03:25 2015  xxx.xxx.xxx.xxx  dm:30910  dm_main.c(67):2940 1:xxx.xxx.xxx.xxx:dm:30907:-135313712:0:1441197205:0
        DM back end [0] dm_die: "", errno 0
E Wed Sep  2 18:03:25 2015  xxx.xxx.xxx.xxx  dm:30907  dm_main.c(67):2708 1:xxx.xxx.xxx.xxx:dm:30907:-135313712:0:1441197205:0
        DMm be #0 init failed, exiting
 

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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