"FRM: 40508-ORACLE Error: Unable to INSERT Record" Error Occurs on Itemsuppctry Form (Doc ID 2057120.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Retail Merchandising System - Version 13.2.4 to 13.2.9 [Release 13.2]
Information in this document applies to any platform.

Symptoms

The issue described in this document is known to Oracle, and a fix already scheduled for future release. 
This article will be updated as official patch information becomes available.

 

In Oracle Retail Merchandising System (RMS), the error below occurs on the ITEMSUPPCTRY form when creating new items.  This occurs after the Estimated Landed Cost (ELC) expense information is provided.  Item creation does still push through; however, this error is frequently raised. 



Steps to Reproduce:

  1. Create a new item; set required information.
  2. Set Supplier, then click Item-Supplier-Country of sourcing.
  3. Set Country of Sourcing (IT) > Create.
  4. Provide Unit Cost/Cost Case information: Case > Dimensions > EA > Set weight parameters > Press OK + Repeat.
  5. Set another Dimension: Case > Set weight parameters, but DO NOT click OK + Repeat.  Go to ELC Expenses directly instead.
  6. Provide expense information > Press OK.
  7. When ELC expense window closes, user is returned to [itemsuppctry].  Press OK and note the error.

Cause

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