C2B: REL-01096 (RBH_RMI_UK1) - This Relation Product Transfer Already Exists (Doc ID 2057153.1)

Last updated on SEPTEMBER 17, 2015

Applies to:

Oracle Health Insurance Policy Administration - Version 10.14.2.4 to 10.15.3.0 [Release 10.14 to 10.15]
Information in this document applies to any platform.

Symptoms

On : 10.14.2.4 version, Usage (Policy), Production Environment

When attempting to add multiple policies for one relation for different different brands and an equal startdate, using C2B,
the following error occurs.

ERROR
-----------------------
REL-01096 (RBH_RMI_UK1) - This relation product transfer already exists.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create 2 C2B XML Messages: equal relation, equal startdate, different brands
2. Process the first message in C2B
3. Process the second message in C2B

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, a significant amount of policies have to be processed manually.

Cause

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