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SRDC Collecting Diagnostic Data to Troubleshoot Oracle Utilities Framework Based Functional Issues (Doc ID 2057204.1)

Last updated on NOVEMBER 08, 2023

Applies to:

Oracle Utilities Framework - Version 4.0.0 and later
Information in this document applies to any platform.

Purpose

The process outlined below will guide the user through collecting diagnostic data, which will help Support narrow down the cause of your problem.

When reporting an Oracle Utilities Framework Based Functional Issue it is necessary to provide the steps to recreate the issue, screen-shots, specific error messages and any other information relevant to the problem.

This information is needed in conjunction with all applicable log files or traces detailed below.

Failure to provide this information at the time of reporting the issue greatly increases the time required to resolve your issue.
 

Safe Harbor Statement: Oracle will use this information to help diagnose the cause of the issue. In many cases this set of information will be sufficient for diagnosis - in some cases additional specific diagnostic data may be required at a later stage. 

Scope

This SRDC process applies to:

Operating System: All platforms

Application: Oracle Utilities Framework - All Versions
 

Details

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