'Unexpected Exception Occurred' During Manual Discount and Send Transaction If Promotion Price Is Less Than Clearance Price (Doc ID 2057247.1)

Last updated on SEPTEMBER 21, 2015

Applies to:

Oracle Retail Point-of-Service - Version 14.0.1 and later
Information in this document applies to any platform.

Symptoms

When attempting to complete a Send sale or Exchange or Price Override and Manual Discount the following error occurs:  "An unexpected exception occured. Please contact your system administrator."

  

Case 1:

  1. Select F3 POS
  2. Enter item 4321
  3. Select F8 Pricing
  4. Do a price override to 50.00
  5. Apply a Trans% Discount of 15
  6. Select F6 Tender

    An unexpected exception occurred. Please contact your system administrator.
    Press Enter to return to the previous screen.


Case 2:

  1. Select F3 POS
  2. Select F2 Return
  3. Select F3 No Receipt
  4. Enter item 4321
  5. Select return reason code
  6. On Sell Item screen, enter item 4321
  7. Select F5 Transaction

    An unexpected exception occurred. Please contact your system administrator.
    Press Enter to return to the previous screen.

 

Case 3:

  1. Select F3 POS
  2. Enter item 4321
  3. Select F5 Transaction
  4. Select F7 Send
  5. Enter the customer address and press Enter

An unexpected exception occurred. Please contact your system administrator.
Press Enter to return to the previous screen.

 

Cause

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