My Oracle Support Banner

IVRAdapter is Not Receiving Callback Requests to Process (Doc ID 2057926.1)

Last updated on SEPTEMBER 15, 2020

Applies to:

Oracle Network Management for Utilities - DMS - Version and later
Oracle Utilities Network Management System - Version and later
Information in this document applies to any platform.


**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

IVR - Interactive Voice Response
NMS - Oracle Utilities Network Management System

The IVRAdapter is not receiving callback requests to process.  When a call is logged that has a callback request on the restoration of the event, the IVR system should be receiving the callback request for processing.  This is not happening.

Steps to recreate:
1. Place a call through the IVRAdapter
2. A record is created in the TROUBLE_CALLS  table flagged with a callback request
3. Complete the event and note whether a record is created in TROUBLE_CALLBACKS table
4. Expect that the callback will then get picked up by the IVR system for processing which is not happening.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.