IVRAdapter is Not Receiving Callback Requests to Process
Last updated on NOVEMBER 17, 2017
Applies to:Oracle Utilities Network Management System - Version 126.96.36.199 and later
Oracle Network Management for Utilities - DMS - Version 188.8.131.52 and later
Information in this document applies to any platform.
The IVRAdapter is not receiving callback requests to process. When a call is logged that has a callback request on the restoration of the event, the IVR system should be receiving the callback request for processing. This is not happening.
Steps to recreate:
1. Place a call through the IVRAdapter
2. A record is created in the TROUBLE_CALLS table flagged with a callback request
3. Complete the event and note whether a record is created in TROUBLE_CALLBACKS table
4. Expect that the callback will then get picked up by the IVR system for processing which is not happening.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms