Last updated on NOVEMBER 16, 2016
Applies to:Oracle Utilities Network Management System - Version 18.104.22.168 and later
Oracle Network Management for Utilities - DMS - Version 22.214.171.124 and later
Information in this document applies to any platform.
The IVRAdapter is not receiving callback requests to process. When a call is logged that has a callback request on the restoration of the event, the IVR system should be receiving the callback request for processing. This is not happening.
Steps to recreate:
1. Place a call through the IVRAdapter
2. A record is created in the TROUBLE_CALLS table flagged with a callback request
3. Complete the event and note whether a record is created in TROUBLE_CALLBACKS table
4. Expect that the callback will then get picked up by the IVR system for processing which is not happening.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms