ZRG2214S Uses Unknown GBA Address Instead of Postal Address (Theme M-3597) (Doc ID 2058154.1)

Last updated on MARCH 09, 2017

Applies to:

Oracle Health Insurance Policy Administration - Version 10.14.2.2 and later
Information in this document applies to any platform.

Symptoms

On production: 10.14.2.2 version, Usage (Policy)

ACTUAL BEHAVIOR
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M-3597 for a relation with flexfield for inclusion in output is set, and an unknown address is used for GBA, a postal address should be used in the garnishment subscribe message

EXPECTED BEHAVIOR
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M-3597 a postal address should be used in the garnishment subscribe message when the relation has an unknown GBA address.

STEPS
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The issue can be reproduced at will with the following steps:
1. have a relation with an unknown address with GBA confirmation duo for subscribing
2. set a postal address for the relation
3. set a flexfield indicating an exception for this relation
3. run ZRG2214S

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot subscribe relations using the postal address

Cause

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