No Notification or Error Message Displayed While Searching Under Return Options Screen (Doc ID 2058215.1)

Last updated on SEPTEMBER 24, 2015

Applies to:

Oracle Retail Point-of-Service - Version 14.0 to 14.0.2 [Release 14.0]
Information in this document applies to any platform.

Symptoms

In Oracle Retail Point-of-Service (ORPOS), there is no notification or error message displayed while searching on the Return Options screen and searching using different criteria.


Steps to Reproduce:

1. Log in to ORPOS.
2. Perform a sale transaction (e.g., item 4321)  and tender it with check (MICR Number: 12345678901).
3. Return
4. Search
5. Check
6. Enter the values as below:
     MICR Number: 12345678901 (same as the one from sale transaction performed in step 2)
     Date Range: All
     Item Number: 1 (different than the one from step 2)
7. The "RETURN_OPTIONS" screen is displayed
8. Note that no message is displayed, neither a "No matching transactions found" message nor "Enter item(s) to be returned from receipt xxxxx".

 

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms