Oracle Commerce Workbench (Experience Manager) Preview Not Working (Doc ID 2058909.1)

Last updated on JULY 03, 2017

Applies to:

Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 3.1.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to preview a recently created Experience Manager page, the preview site takes a long time to load.

Then, a modal appears stating: "Preview Application Not Loading - The application is taking too long to load. Please verify your preview configuration."

However, the preview URLs render, both within the Workbench iFrame and outside in a separate browser window.

After this modal appears, the preview controls at the top of the page are non-functioning.

The 'apply' button does nothing and does not cause a refresh of the preview frame with the new parameters.

Changes

This is a development environment.

The out-of-the-box JSP files are not being used, or new JSPs have been developed for the customer's front-end web application.

Cause

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