Email Notification Is Not Working (Doc ID 2059010.1)

Last updated on JUNE 25, 2017

Applies to:

Oracle Agile Product Collaboration - Version 9.3.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 9.3.1.0 version, Notifications & Subscription

ACTUAL BEHAVIOR
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Users cannot receive Email Notification from Agile.

EXPECTED BEHAVIOR
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All the users should be able to receive Email Notification from Agile.

STEPS
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The issue can be reproduced at will with the following steps:
1. Logon Agile WebClient as any user
2. Open any one Part, click Actions >> Send
3. In the popup window, input user himself as the recipient. Click Send button
4. Check user's Email inbox, no Send Email from Agile is received.

SERVER LOG
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Actual Exception : Could not connect to SMTP host: XXXX

Cause

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