Error: "AVAA0-2503-B" When Opening A Project In P6 Professional Or Error "APPCRASH, Exception EAccessViolation in module PM.exe" If Opening A Project During The Login Operation (Doc ID 2059144.1)

Last updated on JANUARY 30, 2017

Applies to:

Primavera P6 Professional Project Management - Version 7.0 5.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to login to P6 Professional, if a project is being opened during the login operation, the following error occurs during the "Loading Data" phase of the startup:

ERROR
-----------------------

Problem Event Name: APPCRASH
Exception EAccessViolation in module PM.exe at 0023F610. Access violation at address 0063F610 in module 'PM.exe'. read of address 00000024.

 

When logging into P6 Professional without any project open, login is successful but when attempting to open a project, the following error occurs:

AVAA0-2503-B
Exception EAccessViolation in module PM.exe at 0023F610. Access violation at address 0063F610 in module 'PM.exe'. read of address 00000024.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Open P6 Professional Client
2. Open any project, leave it open and log out of the P6
3. Login Enter Professional Client
4. Notice the error occurring during the Loading Data stage

OR

1. Open P6 Professional Client
2. Open any project
3. The application will freeze for a while then crash
4. Notice the error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot login to P6 Professional Client / open any project in P6 Professional Client.

Cause

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