Baseline Fails Due To Empty Zip File In The config_snapshots Folder (Doc ID 2059265.1)

Last updated on AUGUST 22, 2016

Applies to:

Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 11.1 and later
Information in this document applies to any platform.

Symptoms

Summary

When running a baseline_update, the process fails and an error is logged to the console and the {appName}.n.n.log.

The error indicates that there was a problem with a zip file.

When reviewing the contents of the zip, it is empty.

There may be several other {appName}.mdex.{date}.zip files in the directory that are not empty.

Errors

Console and application logs - /endeca/apps/{appName}/logs/{appName}.n.n.log:

SEVERE: 'LiveDgraphCluster': there was a problem with the zip file given. Please check the log for further details.There is a problem with the zip format for the file at /endeca/apps/Discover/data/dgraphcluster/LiveDgraphCluster/config_snapshots/Discover.mdex.2015-11-18_12-00-00.zip

Endeca Configuration Repository logging - /endeca/ToolsAndFrameworks/{version}/server/workspace/logs/ifcr.log

18.11.2015 12:00:00.000 *ERROR* [127.0.0.1 [1447848000000] GET /ifcr/sites/Discover.mdex.zip HTTP/1.1] com.endeca.updates.ExportMDEXServlet java.lang.NullPointerException
18.11.2015 12:00:00.000 *ERROR* [127.0.0.1 [1447848000000] GET /ifcr/sites/Discover.mdex.zip HTTP/1.1] org.apache.sling.engine.impl.SlingMainServlet service: Uncaught IO Problem while handling the request java.io.IOException:
         java.lang.NullPointerException at com.endeca.updates.ExportMDEXServlet.doGet(ExportMDEXServlet.java:131)

 

Changes

New content was added to the site.

The content could have been a copy + paste from another source into Experience Manager fields.

Alternatively, an import_site could have been performed using a modified site.xml file or a site.xml from a different environment. (Example: STAGING site.xml exported, then imported to LIVE environment.)

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms