Duplicate Serial Number Is Incorrectly Added As Unknown Item (Doc ID 2059317.1)

Last updated on DECEMBER 18, 2015

Applies to:

Oracle Retail Point-of-Service - Version 14.1 and later
Information in this document applies to any platform.

Symptoms

In Oracle Retail Point of Service (ORPOS) , duplicate Serial Number is incorrectly allowed to be added as an Unknown Item.

Prerequisites:

1. Set the following to true in client's application.properties file: IMEIEnabled=true
2. ORPOS must be integrated with Oracle Retail Store Inventory Management (ORSIM).

Steps to Reproduce:

Return With Receipt:

1. Click on Return button.
2. Enter a transaction number where transaction number doesn't exist in DB but its format is matching with the Oracle Receipt number.
3. Trans. Not Found screen is displayed. Press No button
4. Return Enter Item screen is displayed. Enter a Serial Number.
5. Item is added with the entered Serial Number.
6. Enter same Serial Number again at Return Enter Item screen.
6. Duplicate Serial Number screen is displayed. Press Enter button.
7. Enter same Serial Number again at Return Enter Item screen , Item Not Found screen is displayed and application allows to add the Serial Number as Item (with Same Serial Number).

Return Without Receipt:

1. Click on Return button.
2. Click on No Receipt button.
3. Enter a Serial Number.
4. Item is added with the entered Serial Number. Enter same Serial Number again at Return Enter Item screen.
5. Duplicate Serial Number screen is displayed. Press Enter button.
6. Enter same Serial Number again at Return Enter Item screen.
7.Item Not Found screen is displayed and application allows to add the Serial Number as Item (with Same Serial Number).

Cause

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