Additional Notes Are Added While Transferring Task With Jeopardy Code From One Work Queue To Another (Doc ID 2059379.1)

Last updated on SEPTEMBER 28, 2015

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
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An incorrect note is being added to an order if the jeopardy task is enabled.



EXPECTED BEHAVIOR
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Only correct notes should be added to an order

STEPS
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POT025

1. Go to work queue ASAP
2. Select a DLRD task and add a jeopardy code.
3. Transfer the task to another work queue
4. Go to the other work quesu and select the DLRD task
5. Look at the auto-generated notes for the DLRD task.
6. Notice it's added an additional note that says the DLRD task is completed for circuit.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users will not know the correct status of the tasks..

Cause

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