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Additional Notes Are Added While Transferring Task With Jeopardy Code From One Work Queue To Another (Doc ID 2059379.1)

Last updated on JANUARY 02, 2018

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.


An incorrect note is being added to an order if the jeopardy task is enabled.

Only correct notes should be added to an order


1. Go to work queue ASAP
2. Select a DLRD task and add a jeopardy code.
3. Transfer the task to another work queue
4. Go to the other work quesu and select the DLRD task
5. Look at the auto-generated notes for the DLRD task.
6. Notice it's added an additional note that says the DLRD task is completed for circuit.

The issue has the following business impact:
Due to this issue, users will not know the correct status of the tasks..


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