Discrepancy Write Off (DWO) for Credit Note Matching Not Getting Rolled Up in IM_RESOLUTION_ACTION to 'R' (Doc ID 2059534.1)

Last updated on SEPTEMBER 24, 2015

Applies to:

Oracle Retail Invoice Matching - Version 13.1.4.4 to 13.1.9 [Release 13.1]
Information in this document applies to any platform.

Symptoms

In Oracle Retail Invoice Matching (ReIM), discrepancy write off (DWO) for credit note (CN) matching is not getting rolled up in IM_RESOLUTION_ACTION to ‘R’.


Steps to Reproduce:

  1. Create a Credit Note Request (CNR) Cost (either after resolutions and rollup or a manual CNR).
  2. Create a CN from CNR with a cost discrepancy outside tolerance.
  3. Post the CN.
  4. Match CN and CNR with resolution of DWO.  A record is created in IM_RESOLUTION_ACTION with DWO and Status 'U'.
  5. Run rollup and posting batches.
  6. Note that theDWO posting is happening in the Financials stage table, but the record in IM_RESOLUTION_ACTION table is still in 'U' Status - not moving to 'R'.

Cause

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