Receipt Number Is Prefilled on Receipt Info Screen for Non-Retrieved Transaction (Doc ID 2059536.1)

Last updated on SEPTEMBER 25, 2015

Applies to:

Oracle Retail Point-of-Service - Version 13.3.5 and later
Information in this document applies to any platform.

Symptoms

In Oracle Retail Point of Service (ORPOS) 13.3.x, the Receipt Number field is pre-filled on the receipt info screen for a non-retrieved transaction.

Steps to Reproduce:

  1. Log in to POS.
  2. Scan an item.
  3. Press tender and complete the sale transaction.
  4. Go to Return options.
  5. Enter 12 digit invalid receipt number and press Next from return options screen.  Error message appears: 'Transaction not found'
  6. Press Enter/Yes.  Receipt Info screen appears.
  7. Scan the above sale transaction and complete the return.
  8. Perform steps 1-6 again.  Receipt Info screen appears.
  9. Note that the incorrect Receipt Number is pre-populated on receipt info screen which was entered during the last return transaction.  This field should not be pre-populated.

 

Cause

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