Users With Status Active Login Disallowed Not Receiving Message: "User Account has been deactivated. Please contact your system administrator to activate your account" (Doc ID 2059876.1)

Last updated on NOVEMBER 18, 2015

Applies to:

Instantis EnterpriseTrack Cloud Service - Version 15.1.0.0 and later
Instantis EnterpriseTrack - Version 15.1.0.0 and later
Information in this document applies to any platform.

Symptoms

Resource with status of Active Login Disallowed, at login page for Instantis, enters SSO credentials, system continuously loops, does not allow resource into Instantis, nor displays system message: "User Account has been deactivated. Please contact your system administrator to activate your account."

Cause

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