FIN7003F No Balancing Current Account For Balance 0 (Doc ID 2060049.1)

Last updated on SEPTEMBER 25, 2015

Applies to:

Oracle Health Insurance Disbursements and Collections - Version 10.14.1.7 to 10.15.3.0 [Release 10.14 to 10.15]
Information in this document applies to any platform.

Symptoms

On : 10.14.1.7 version, Usage

ACTUAL BEHAVIOR
---------------
Broker 31694 received a CA overview once.
That balance has been paid, but no overview with that payment has been sent.


EXPECTED BEHAVIOR
-----------------------
When the new CA balance is greater or equal to 0, a balancing receivable is created for the broker.
A CA overview can be created from this.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Balance CA for a broker with policies
2. Next month a payment is made equal to the CA balance
3. After that month, balancing is done again. We expect a balance 0


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
The broker does not receive a settlement of the payment they made following the previous CA

Cause

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