The wording for Task Behavior for EQ INST task needs to be more descriptive (Doc ID 2060069.1)

Last updated on NOVEMBER 04, 2015

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms

PROBLEM

Customer is stating the EQ INST task with a behavior of 'Opens Equipment Install Window' is misleading user that it would open an Equipment Inventory query
screen to use a location on the order to open to.  

They agree that for internal orders, type EWO and I S R this is the designed behavior of the EQ INST task: double-click action shows the Service Request
Search window.

EQ INST task behavior wording needs to be more descriptive.

Customer is asking for  a change in the stated Task Behavior, from:  'Opens Equipment Install Window' to read (see picture below):

  - Opens Service Request Equipment Window
                or, maybe it should say:
  - Opens P S R Service Request Equipment Window.

 

Cause

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