IVRAdapter: ORA-12899: Value Too Large For Column "IVR"."TROUBLE_CALLBACKS"."CUSTOMER_COMMENT"
(Doc ID 2060816.1)
Last updated on DECEMBER 03, 2019
Applies to:Oracle Network Management for Utilities - DMS - Version 220.127.116.11 and later
Oracle Utilities Network Management System - Version 18.104.22.168 and later
Information in this document applies to any platform.
You have seen the following error a couple of times in the IVRAdapter log file:
07/20 14:35:14: IVRAdapter 0x607,ctp=1102f2c68,"IVRInterface::CallbackRequestHandler" *WARNING* Cannot insert 1 rows into trouble_callbacks table, will attempt to insert rows individually.
Error is: ORA-12899: value too large for column "IVR"."TROUBLE_CALLBACKS"."CUSTOMER_COMMENT" (actual: 392, maximum: 255)
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