IVRAdapter: ORA-12899: Value Too Large For Column "IVR"."TROUBLE_CALLBACKS"."CUSTOMER_COMMENT" (Doc ID 2060816.1)

Last updated on SEPTEMBER 29, 2015

Applies to:

Oracle Network Management for Utilities - DMS - Version 1.11.0.4 and later
Oracle Utilities Network Management System - Version 1.11.0.4 and later
Information in this document applies to any platform.

Symptoms

You have seen the following error a couple of times in the IVRAdapter log file:

07/20 14:35:14: IVRAdapter 0x607,ctp=1102f2c68,"IVRInterface::CallbackRequestHandler" *WARNING* Cannot insert 1 rows into trouble_callbacks table, will attempt to insert rows individually.
Error is: ORA-12899: value too large for column "IVR"."TROUBLE_CALLBACKS"."CUSTOMER_COMMENT" (actual: 392, maximum: 255)

Cause

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