Last updated on SEPTEMBER 29, 2015
Applies to:Oracle Network Management for Utilities - DMS - Version 188.8.131.52 and later
Oracle Utilities Network Management System - Version 184.108.40.206 and later
Information in this document applies to any platform.
You have seen the following error a couple of times in the IVRAdapter log file:
07/20 14:35:14: IVRAdapter 0x607,ctp=1102f2c68,"IVRInterface::CallbackRequestHandler" *WARNING* Cannot insert 1 rows into trouble_callbacks table, will attempt to insert rows individually.
Error is: ORA-12899: value too large for column "IVR"."TROUBLE_CALLBACKS"."CUSTOMER_COMMENT" (actual: 392, maximum: 255)
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