Tender Type Drop Down is Not Populating with Tender Values in the Return Item Info Screen (Doc ID 2061001.1)

Last updated on OCTOBER 01, 2015

Applies to:

Oracle Retail Point-of-Service - Version 14.1 and later
Information in this document applies to any platform.

Symptoms

In Oracle Retail Point of Service (ORPOS), while trying to return a transaction which does not exist in the database, the Tender Type drop down is not populated with Tender values in the Return Item Info screen.


Steps to Reproduce:


1. Log in to ORPOS.
2. Click on Return. 
3. Enter a Transaction number which does not exist in the database.
4. 'Transaction not found' dialog displays; click on No.
5. Enter an Item number and press Next.
6. Item is added at Return Item screen; press Enter button.
7. Item return information screen displays.
8. Click on Tender Type drop down and note that the values are not populated.

Cause

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