Error While Approving a Store Order With Single Item When DEPT_LEVEL_TRANSFERS Is Set to 'Y': 'com.retek.rsl.StatusException: Status code:E, Status Message:Department Id is required' (Doc ID 2061161.1)

Last updated on APRIL 05, 2016

Applies to:

Oracle Retail Store Inventory Management - Version 13.2.8 and later
Oracle Retail Merchandising System - Version 13.2.8 and later
Information in this document applies to any platform.

Symptoms

The issue described in this document is known to Oracle, and a fix already available.
This article will be updated as official patch information becomes available.


When approving a store order in Store Inventory Management (SIM) with a single item, and when the DEPT_LEVEL_TRANSFERS is set to 'Y' in SYSTEM_OPTIONS in Oracle Retail Merchandising System (RMS), the following error occurs in Oracle Retail Integration Bus (RIB):


Steps to Reproduce:

1. Change the value of DEPT_LEVEL_TRANSFERS to 'Y' in SYSTEM_OPTIONS in RMS (default is 'N').
2. Now in SIM, create a store order to warehouse with single item and approve it.

Note: Before approving the Store order, make sure that the item has non-zero quantity in the Warehouse (table ITEM_LOC_SOH of RMS).

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms