While Performing a Return, Original Sales Associate Is Not Linked to the Transaction (Doc ID 2061400.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Retail Point-of-Service - Version 14.0.1 and later
Information in this document applies to any platform.

Symptoms

While doing return, original sales associate is not linking to the transaction.


Steps to Reproduce:

Pre-requisite: Set the following parameters:
1. Default To Cashier: No
2. Identify Sales Associate Every Transaction: Yes


Steps:

1. Link sales associate except cashier (Sale associate 1).
2. Ring items to the transaction.
3. Tender and complete the transaction.
4. Link sales associate except cashier (Sale associate 2).
5. Return transaction done in step 3.
6. Check the item details in the receipt; the sales associate 1 is not attached to the items.

Cause

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