Scan/Enter Item on Select Items Screen Results in an Unexpected Exception Occurred Message During a Return Flow (Doc ID 2061652.1)

Last updated on OCTOBER 01, 2015

Applies to:

Oracle Retail Point-of-Service - Version 14.1 and later
Information in this document applies to any platform.

Symptoms

When attempting to enter items from a Sale receipt on the Select Item screen, the following message is displayed:

An unexpected exception occurred. Please contact your system administrator.
Press Enter to return to the previous screen.


Steps to Reproduce:

Pre-Requisite: Apply Patch from bug 21526203

1. Complete a sale transaction in POS with items A and B
2. Select F2 Return
3. Enter the Transaction Number
4. On the Select Items screen enter item A

An unexpected exception occurred. Please contact your system administrator.
Press Enter to return to the previous screen.

Cause

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