My Oracle Support Banner

Customer Updater Going Down On Server Restart After Upgrade to ECE PS6 (Doc ID 2061734.1)

Last updated on AUGUST 21, 2020

Applies to:

Oracle Communications BRM - Elastic Charging Engine - Version to [Release 11.2.0]
Information in this document applies to any platform.


After upgrading Elastic Charging Engine (ECE) Patch Set 5 (PS5) to ECE PS6, following issues were observed around customer updater:

Issue #1


*  Previously the system had ECE PS5, as a part of IP2 (Interim Patch-suite 2) upgrade it got updated to ECE PS6.
*  After upgrade, the customerUpdater was up, able to create customers and chargeoffers. Some of them were created.
*  Due to some issue, Elastic Charging Server (ECS) node went down.
*  For re-starting of components, followed the below sequence:
    --  All Billing and Revenue Management (BRM) processes are up, WebLogic and transformations are up as well.
    --  start ECS
    --  start configLoader
    --  start pricingUpdater
    --  imported metadata, config and pricing
    --  start customerUpdater
*  While starting customerUpdater, it is attempting to start, then throwing error and is going down with error like "Chargeoffering 552070 is invalid.."
*  The chargeoffer in question is of /service  type and a purchase fees, which is used for only BRM and Pricing Design Center (PDC); it has no use in ECE (as it is not meant for usage). But when submitted in PDC, it is synced to ece cache but without externalID.

Issue #2

After the above issue was resolved (see Solution section), a new error is thrown by customerUpdater while starting up.

Issue #4

During startup of Customer Updater (CU), it seems to be looking up for charge offers (CO) not present in ECE cache and failing at such times.
So the question is: Is it true that CU looks for COs which are not present in ECE cache?


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.