Transaction Tracker Does Not Display The Discount Details For The Items On A Suspended Transaction

(Doc ID 2061762.1)

Last updated on MARCH 27, 2017

Applies to:

Oracle Retail Central Office - Version 14.0.1.1 to 14.0.3 [Release 14.0]
Information in this document applies to any platform.

Symptoms

If a Suspended Transaction contains items with discount rule applied, the associated discount values are shown as zero for each Item at the Transaction Tracker whereas the total discount amount is shown correctly.
 
Steps to reproduce the issue:

Pre-requisite: Create discount rule " Buy N of X for Z% off " with Items 4321, 42  and Z=20%

1. Once the rule is active, Login to POS
2. Scan Items:4321, 42 and see that the discount gets applied
3. Click on "Transaction F2" >> "More F9" >> "Suspend F2"
4. Select any Reason code (Ex: Customer Request)
5. Successful Suspended Transaction Notice displayed. Click Enter and note down the transaction number.

_________________________________________

 Onion Jacket Red               40.76  T
 4321              1 @      50.95
 Deal Discount Amt.        (10.19)
 test_Trans.TrackerDisc.

 CD, Classic Hits 2              6.39  T
 42                1 @       7.99
 Deal Discount Amt.         (1.60)
  test_Trans.TrackerDisc.

Subtotal                         58.94

Total Discount              (11.79)
Total Sales Tax                   3.51

Total                            50.66


Total Tender                      0.00

Number of Items Sold:                2

    You Saved $11.79

        * Suspended Transaction *
_________________________________________

  
6. Login to CO >> "Transaction Tracker"
7. Click on "Transaction" in the left navigation panel
8. Enter the Transaction Number noted in Step 5.
9. Click on "Search"

Observation:
Notice that the individual Item discount information is shown as 0.00 whereas the Total Discount amount is displayed correctly.

Style Number/Description   Quantity    Price     Discount      Price Paid    Tax
Onion Jacket Red                 1           50.95      0.00          50.95         T
Item ID:4321
UPC:10000000004321

CD, Classic Hits 2                 1           7.99       0.00           7.99          T
Item ID:42
UPC:10000000000042

Totals              
Subtotal           Discount             Tax           Quantity        Total
58.94               (11.79)             3.51            2             50.66

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms