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Error: "Invalid User Name or Password. Please Try Again" When Logging Into Visualizer Configured For LDAP Authentication When The Distiguished Name (DN) Attribute Of An LDAP User Contains A Space (Doc ID 2061817.1)

Last updated on MARCH 22, 2022

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 15.1.0.0 to 15.1.5.0 [Release 15.1]
Information in this document applies to any platform.

Symptoms

When attempting to login to Visualizer using Lightweight Directory Access Protocol (LDAP) Authentication the following error occurs:

ERROR

Invalid user name or password. Please try again.

STEPS

The issue can be reproduced at will with the following steps:

  1. Login to P6 client application
  2. Select Tools, Visualizer
  3. User name and Password field prompt on Visualizer screen
  4. Enter username and password
  5. Observe error


BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, users cannot access Visualizer using LDAP authentication.

Cause

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In this Document
Symptoms
Cause
Solution
References


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