Error: "Invalid User Name or Password. Please Try Again" When Logging Into Visualizer Configured For LDAP Authentication When The Distiguished Name (DN) Attribute Of An LDAP User Contains A Space (Doc ID 2061817.1)

Last updated on APRIL 03, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 15.1.0.0 to 15.1.5.0 [Release 15.1]
Information in this document applies to any platform.

Symptoms

When attempting to login to Visualizer using LDAP Authentication the following error occurs:

ERROR
-----------------------
"Invalid user name or password. Please try again."


STEPS
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The issue can be reproduced at will with the following steps:

  1. Login to P6 client application
  2. Select Tools, Visualizer
  3. User name and Password field prompt on Visualizer screen
  4. Enter username and password
  5. Observe error


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access Visualizer using LDAP authentication.

Cause

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