ZRG4031S RESULTS IN ZRG-1525 (Doc ID 2061903.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Health Insurance Policy Administration - Version 10.15.1.2 and later
Information in this document applies to any platform.

Symptoms

On acceptance: 10.15.1.2 version, Usage (Policy)

Financial Facts for cancellation ("Vervallen") of subscription costs have no policy notice number

When a policy with subscription costs is set to "Lapsed"=Vervallen, this generates Financial Transactions (FFT) with transaction_type = "PREM' for premium and with transaction_type = "INSK' for subscription costs.
This is done by batch ZRG4031S Recalculate and settle premium.
The FFTs for PREM have a value for column policy_notice, but the FFTs for INSK do NOT have a value for column policy_notice.
Batch log for ZRG4031S has a Warning: ZRG-1525 Transaction details from financial transaction 7340 have not been included in a policy notice. (Policy: 1000000)
(ZRG4031S029).
 

ERROR
-----------------------
ZRG-1525: Transaction details from financial transaction # have not been included in a policy notice

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Create policy for 1 member and product with subscription costs. Finalize the policy
Run batches to create financial transactions:
batch ZRG4032S “Convert policy events to modifications”.
batch ZRG4031S “Recalculate and settle premium”
batch ZRG4030S “Renew premium”.
Cancel the policy (status "Lapsed").
Run batches to create financial transactions:
batch ZRG4032S “Convert policy events to modifications”.
batch ZRG4031S “Recalculate and settle premium”
batch ZRG4030S “Renew premium”.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Financial Transactions for cancellation are not processed by custom software that needs to match with the original Financial Transactions, so customer still has to pay.

Cause

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