ORACLE UTILITIES CUSTOMER CARE AND BILLING VERSION 126.96.36.199
(Doc ID 2062966.1)
Last updated on DECEMBER 04, 2019
Applies to:Oracle Utilities Customer Care and Billing - Version 188.8.131.52.0 to 184.108.40.206.0 [Release 2.5]
Information in this document applies to any platform.
**Disclaimer:** This KM article may include the following abbreviations:
CCB/CC&B - Oracle Utilities Customer Care and Billing
OUAF/FW - Oracle Utilities Framework
The Oracle Utilities Global Business Unit is pleased to announce the general availability of Oracle Utilities Customer Care and Billing Version 220.127.116.11. It is ready for customers and partners to download and install via My Oracle Support and from the Oracle Software Delivery Cloud.
Key Features and Benefits:
Oracle Utilities Customer Care and Billing V18.104.22.168 is primarily based on the Oracle Utilities Customer Care and Billing V22.214.171.124 business functionality. Key features in this release include:
- Notification Preferences Management: Enabling utilities to allow their customers to choose how they wish to receive communications from multiple channels via new customer communication preferences portal zones in Oracle Utilities Customer Care and Billing.
- Customer Program Management Enhancements: Enhanced market segmentation capabilities and support for third party program management interaction.
- Integration with Oracle Utilities Service Order Management: Theindustry’s first of its kind service order orchestration solution designed to help utilities with smart devices improve operational efficiency, accelerate issue resolution, reduce costs, and enhance customer service.
- DataConnect for Oracle Utilities Customer Care and Billing: Allowing utilities to drive transformation by easily extracting customer account and billing related data to be used by other utility applications and third party vendors.
Software Installation and Product Documentation:
The complete set of installation and product documentation for the service pack release is available with the product download.
Master Note for Oracle Utilities Customer Care and Billing Installation and Upgrade <Note 2030878.1>
Any customer working on an implementation of Oracle Utilities Customer Care and Billing, note that Oracle Utilities Customer Care and Billing Version 126.96.36.199 was released October 2nd 2015.
As per the Lifetime Support Policy , hotfixes will not be issued on CC&B 188.8.131.52 after January 2, 2016.
All Oracle Utilities Customer Care and Billing Version 184.108.40.206 implementations should immediately uptake 220.127.116.11 if they have not done so already.
The support policy will be strictly enforced for this service pack in particular and exceptions will need approval from Oracle, therefore it is in the implementation team's interest to move to 18.104.22.168 as soon as possible.
- Option 1: My Oracle Support
- Navigate to My Oracle Support
- Click on Patches & Updates
- Search for patch number 21880363
- Download the patch for your platform
- Option 2: Oracle Software Delivery Cloud
- Navigate to Oracle Software Delivery Cloud
- Select Oracle Utilities Applications product pack
- Select the platform, e.g. Oracle Solaris on SPARC (64-bit)
- Select the product, e.g. Oracle Utilities Customer Care and Billing
- Download the required components
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