ZRG9071L: LOV FOR PROVIDERS DOES NOT SHOW ALL THE PROVIDERS

(Doc ID 2062999.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Health Insurance Claims Management - Version 10.15.1.0 and later
Information in this document applies to any platform.

Symptoms

On acceptance : 10.15.1.0 version, Usage

ACTUAL BEHAVIOR
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ZRG3004F: LOV for providers does not show all the providers

The list of values for the providers in the claims screen ZRG3004F does not show all providers that are allowed to be entered.

EXPECTED BEHAVIOR
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The list of values needs to show all providers that are allowed to work inside the hospital that is present as the claimant on the first page of ZRG3004F.

STEPS
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The issue can be reproduced at will with the following steps:
1. See attachment.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot search for the provider based on the name. This is necessary because most claims only contain the name and address of the provider involved.

Cause

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