Need Payment Tool Reversal Reason Code as Drop Down List to Derive GLID (Doc ID 2063228.1)

Last updated on JUNE 30, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 7.5.0.0.0 version, Payment Suspense Center

Business requirement: Payment Tool Reversal Reason Code needs to be as drop down list to derive GLID.

Reason Codes were currently in free text field, which is difficult to report off of or to use in GL accounting. The business team wanted the idea of using Reason Codes in AR activity to derive the GL values. Just like the user could select different reason codes while doing Adjustment in Customer Center, the business was expecting similar feature in Payment Tool while doing reversal.

There was a PIN_FLD_REASON_CODE in reversal PIN_FLD_CHECK_INFO, PIN_FLD_CC_INFO etc., but it was a plain text in Payment Tool.

Cause

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