ZRG3009S/ZRG3004F: INCORRECT NOTIFICATION OF 'F'/'F' '0979' (Doc ID 2063429.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Health Insurance Claims Management - Version 10.14.2.4 and later
Information in this document applies to any platform.

Symptoms

On production : 10.14.2.4 version, Usage

ACTUAL BEHAVIOR
---------------
ZRG3009S/ZRG3004F: Incorrect notification of 'F'/'F''0979'

The debit claim line is not linked to credit claim line in case of multiple
debit claim lines

Error DVW-0331 is shown, but there is no debit claim line linked to the
credit line

EXPECTED BEHAVIOR
-----------------------
Error DVW-0331 is given and the most recent debit claim line is linked to the
credit claim line
F-DVW0979 is not given

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
2. Run ZRG3009S to process debit and credit claims
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot correctly process credit claim lines anymore

Cause

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