Audible Alarm Will Continue Sounding Even After Unsubscribing From All Control Zones

(Doc ID 2063464.1)

Last updated on NOVEMBER 16, 2017

Applies to:

Oracle Utilities Network Management System - Version 1.11.0.4 to 1.12.0.2 [Release 1.11 to 1.12]
Oracle Network Management for Utilities - DMS - Version 1.11.0.4 to 1.12.0.2 [Release 1.11 to 1.12]
Information in this document applies to any platform.

Symptoms

The audible alarm is not silenced even after the Network Management Systems (NMS) application user unsubscribes from all control zones. 

Steps to reproduce the issue:
1. Log into Web Workspace.
2. Subscribe to the top level of control zones.
3. Make sure there are current active events causing the audible alarm to beep.
4. Now unsubscribe from the control zone and notice that the audible alarm continues beeping.
5. Uncheck and re-check the 'Audio Enabled' option under User Preferences and the beep remains off as per no subscription.

Changes

 

Cause

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