System Generated Milestone Due Emails Missing Subject and Activity Type in Body in Instantis EnterpriseTrack (Doc ID 2063775.1)

Last updated on NOVEMBER 25, 2015

Applies to:

Instantis EnterpriseTrack Cloud Service - Version 8.7 and later
Instantis EnterpriseTrack - Version 8.7 and later
Information in this document applies to any platform.

Symptoms


Email notifications sent from EnterpriseTrack do not include text in the subject line, and are missing detail from the body of the email.

Even though the subject line is defined within Administration: Edit Notification page, so the email should have a subject populated.

The issue can be reproduced at will with the following steps:

1. Send a notification email from EnterpriseTrack for an Activity type
2. Receive email notification, no subject in email
3. Activity Type in description of why the email was sent missing
4. Activity Type in the body of the Project Details box of the email also missing

Cause

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