Employee Card Swipe Not Recognized at the Manager Override Login Screen (Doc ID 2064296.1)

Last updated on APRIL 21, 2017

Applies to:

Oracle Retail Point-of-Service - Version 14.0 and later
Information in this document applies to any platform.

Symptoms

Oracle Retail Point of Service (ORPOS) does not recognize the swipe/scan of an employee card at the Manager Override prompt screens.

Steps to Reproduce:


Pre-Requisite: Set up the Keyboard MSR on the register

1. Select F4 Admin
2. Enter a cashier's ID and password
3. Manager Override login screen is displayed
4. Swipe an employee badge at the MSR
5. No response on the POS application

Changes

 

Cause

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