CSC Profile,Order,ProductLookup Produces 409 Errors (Doc ID 2064484.1)

Last updated on APRIL 01, 2016

Applies to:

Oracle Commerce Service Center - Version 9.4.0.2 and later
Information in this document applies to any platform.

Symptoms

In CSC some of the functionalities like the Profile and Order lookup are taking time to respond to the users request. During this time the user is not informed about what the Application is doing. Consequently the CSC user is lead to believe that application is not responding to their last request and they might click on the other buttons. In this scenario the application is already processing the prior request and when the user clicks on other buttons the system sends back a 409 error. 


EXPECTED BEHAVIOR
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When Agent\User is searching for a Profile or Order from the left navigation panel, if the system is still processing the request a icon or message should be displayed informing the Agent or user that the Application is still processing their request. 

STEPS
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The issue can be reproduced at will with the following steps:
1. Click on 'Search For Customer' from the customer tab in the header for profile lookup and click on search for an order from the order tab in the header for order lookup and hit search.There will not be no response in the UI and it will display the message "No search has been performed." without a spinning wheel.
2. Click on search the catalog on Products tab in the header and enter either product id or sku id and hit search. Its taking more time to display the results.


Cause

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