'Unexpected Error' Message Appears Intermittently When Opening Till (Doc ID 2064885.1)

Last updated on OCTOBER 23, 2015

Applies to:

Oracle Retail Point-of-Service - Version 13.3.5 and later
Information in this document applies to any platform.

Symptoms

In Oracle Retail Point of Service (ORPOS) 13.3.x, when attempting to open a till, an 'unexpected error' dialog is sometimes displayed.

Steps to Reproduce:

  1. Open the store.
  2. Open the register.
  3. Open a till.   Sometimes an unexpected error is displayed, and the log contains the following:
java.lang.NullPointerException
at oracle.retail.stores.pos.services.dailyoperations.till.tillopen.CheckTillStatusSite.arrive(CheckTillStatusSite.java:162)
at oracle.retail.stores.foundation.tour.engine.Site.arrive(Site.java:254)
at oracle.retail.stores.foundation.tour.engine.Road.traverseForward(Road.java:883)
at oracle.retail.stores.foundation.tour.engine.Road.traverse(Road.java:634)
at oracle.retail.stores.foundation.tour.engine.SiteVertex.driveSite(SiteVertex.java:311)
at oracle.retail.stores.foundation.tour.engine.AbstractSite.driveSite(AbstractSite.java:152)
at oracle.retail.stores.foundation.tour.service.BusDriver.processLetter(BusDriver.java:298)
at oracle.retail.stores.foundation.tour.service.BusDriver.processLetters(BusDriver.java:202)
at oracle.retail.stores.foundation.tour.service.AbstractCrewMember.run(AbstractCrewMember.java:253)
at oracle.retail.stores.foundation.manager.thread.StaticCacheThread.run(StaticCacheThread.java:180)

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms