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'Unexpected Error' Message Appears Intermittently When Opening Till (Doc ID 2064885.1)

Last updated on JULY 02, 2020

Applies to:

Oracle Retail Point-of-Service - Version 13.3 and later
Information in this document applies to any platform.

Symptoms

In Oracle Retail Point of Service (ORPOS), when attempting to open a till, an 'unexpected error' dialog is sometimes displayed.

Steps to Reproduce:

  1. Open the store.
  2. Open the register.
  3. Open a till.   Sometimes an unexpected error is displayed, and the log contains the following:
java.lang.NullPointerException
at oracle.retail.stores.pos.services.dailyoperations.till.tillopen.CheckTillStatusSite.arrive(CheckTillStatusSite.java:162)
at oracle.retail.stores.foundation.tour.engine.Site.arrive(Site.java:254)
at oracle.retail.stores.foundation.tour.engine.Road.traverseForward(Road.java:883)
at oracle.retail.stores.foundation.tour.engine.Road.traverse(Road.java:634)
at oracle.retail.stores.foundation.tour.engine.SiteVertex.driveSite(SiteVertex.java:311)
at oracle.retail.stores.foundation.tour.engine.AbstractSite.driveSite(AbstractSite.java:152)
at oracle.retail.stores.foundation.tour.service.BusDriver.processLetter(BusDriver.java:298)
at oracle.retail.stores.foundation.tour.service.BusDriver.processLetters(BusDriver.java:202)
at oracle.retail.stores.foundation.tour.service.AbstractCrewMember.run(AbstractCrewMember.java:253)
at oracle.retail.stores.foundation.manager.thread.StaticCacheThread.run(StaticCacheThread.java:180)

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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