ERRORS/INCONSISTENCIES IN HANDLING FOLLOW-UP ACCEPTANCE QUESTIONS leading to VER-00771 (Doc ID 2065241.1)

Last updated on OCTOBER 12, 2015

Applies to:

Oracle Health Insurance Policy Administration - Version 10.14.1.2 to 10.15.3.0 [Release 10.14 to 10.15]
Information in this document applies to any platform.

Symptoms

On test : 10.14.1.2 version, Service

When attempting to add a product for a member that is not part of the member category of the underwriting question the follow-up question can be selected. Not answering the follow-up question results in
the following error:

ERROR
-----------------------
VER-00771 The policy cannot reach the Registration Completed status because not all (mandatory) underwriting questions have been answered, or because no follow-up questions have been added to a main question that applies (#1#).


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. define a question for members between ages 8 and 150
2. define follow up questions
3. add the questions tot the product
4. create a new policy with members between ages 8 and 150 and below 8 years
5. select follow up questions for the member below 8 years old


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot excluse members for underwriting questions based on age.

Cause

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